You may have lots of questions about our recruitment process and how many hoops you have to jump through before you can come and join our happy team. Here are a few of them here:

Is there an age limit for staff?
  • You have to be over the age of 16 to apply for a job with us, but there is no upper age limit.
How can I apply?
  • All of our vacancies are posted here – you can apply online, or if you would like to be sent an application form by email or post you can request one by emailing our people and culture team.
Do I need to be able to drive to be a Support Worker?
  • No, none of our Support Worker roles require you to be able to drive.
Do I need any qualifications or experience to be a Support Worker?
  • No, we recruit based on our values, that means we look at what you can bring to the role rather than the experience and qualifications you have. We provide all the training you need too.  Awareness of Learning Disabilities and complex needs is an advantage; however you do not need to have previous care experience to work for us.
Do you have any flexible jobs?
  • If you are looking for a job that fits around your existing commitments, then a Bank Support Worker role might be suitable for you.
What are the shifts like?
  • Typically, our Support Workers will work on a rota that is a mixture of early shifts, late shifts and long days. We also have roles for people who just want to work the night shifts. Your particular shift pattern will be discussed with you at interview.
What is the rate of pay?
  • For Support Worker roles, the current rate of pay is £8.84/hr, or £7.57/hr for under-21s. For any other roles, the rate of pay is included in every job vacancy. We do pay enhanced rates for overtime and working on Bank Holidays.
What identification do I need to provide Hollybank to enable me to work with you?
  • We need to see that you have the Right to Work in the United Kingdom, so you will need to bring one of the following to your interview: Passport, Birth/Adoption Certificate or your Biometric Residence Permit.

For the enhanced DBS check, we will need to see: Passport, Birth/Adoption Certificate or Marriage Certificate; a bank statement or utility bill that is less than three months old (not a mobile phone bill); a council tax statement (less than 12 months old); your latest P45/P60 or a benefits statement (again, less than 12 months old) and a valid full/provisional driving licence photocard ID you’re your current address on it.

Why do I need a DBS?
  • We work with children, young people and adults that would be deemed as vulnerable in the Safeguarding Vulnerable Groups Act 2006, so we need to keep them safe.  Our activity is classed as a regulated activity, that’s why we need enhanced DBS for Children and Adults for everyone who works here.
How much is the DBS charge and when do I pay this?
  • The current enhanced DBS is currently £45.00 (this is subject to change). The cost is paid by you when your DBS application has been verified by the People & Culture Team, before we send it off for the full checks. The cost is reimbursed to you when you have successful completed of your probationary period.
What training and development do you offer your employees?
  • Hollybank has some mandatory training we expect you to complete when you join us.  You will receive a full induction, relevant to the role you do, which may include Core Skills and the Care Certificate.  There is the opportunity to access other courses including NVQs and professional development, as well as role specific training.  We are keen to ensure everyone has the opportunity to develop their career while working at Hollybank.
Do you offer a refer a friend scheme and how does it work?
  • Yes.  Once you have joined our team, if you refer a friend to work at Hollybank to fill one of our vacancies, and they successfully complete their probationary period, you will receive a £150 award in recognition.
How does Hollybank encourage diversity at work?
  • Our recruitment and training approaches remove barriers to ensure everyone can readily access opportunities at Hollybank.  We value the benefits of a diverse team, who can all bring something different to our working environment.  We have a wellbeing hub and a quiet reflective space which may be used for prayers.  We are committed to a culture which is fully inclusive, embraces difference and challenges prejudice. We are supportive, creative, self-critical and reflective and operate a ‘check and challenge’ culture to ensure any concern can be voiced and discussed.
How is my personal data used during the recruitment process and how will it be kept safe?
  • The only people who will have access to your personal data during the recruitment process are members of the People & Culture team. Your data will only be used for recruitment purposes.  In line with our privacy statement, we do not share personal data with any outside agencies or third parties.

We retain information on our recruitment system via Vacancy Filler for one year after your first contact. We destroy all personal information, application forms, CVs, Right to Work ID and interview notes from unsuccessful candidates after six months.

We retain personnel files and employment data for everyone who works here, in line with our agreed retention periods for GDPR. 

I need assistance to attend an interview – how will you help me?
  • Yes, we will do whatever we can to make your interview accessible and comfortable for you. Just contact a member of the People & Culture Team to advise them on what assistance you will need in order to attend your interview.
Will you auto-enrol me into a workplace pension?
  • By law, Hollybank has to enrol you automatically into a qualifying pension scheme when you join us. You can opt out of the scheme afterwards, if you want to.
When can  I put a flexible working request?
  • We do accept flexible working requests once you have worked here for 26 weeks and have not made any other flexible working request at Hollybank in the last 12 months.  Each request is reviewed to see if it meets the business needs of the department you work in. Individual managers review the requests, following our flexible working policy guidance, and consider if we can accommodate your needs.  
How long is your probation period?          
  • Our current probationary period is six months. 
I have a family member/partner who already works at Hollybank, can I still work with you?
  • Yes you can! We have several families who all perform different roles with us at Hollybank, we prefer that family members or partners work in different teams, services or departments though and this will be discussed with you when you apply for a role.